Moments when support made sense, but mostly initial setup was one-off
When I first started with WFHI, the support team was quick to assist me with the initial setup, which was helpful. They patiently walked me through the onboarding process and the software's main features. However, beyond that first phase, interaction with support became quite rare. Most of the setup felt like a one-off task rather than something requiring ongoing help. I appreciate that I wasn't bombarded with constant calls or messages, but at the same time, when I encountered a few tricky issues later on, getting timely assistance was a bit inconsistent. The telephonic support was available, but felt more reactive than proactive. So the moment it really clicked for me was realizing that while the early help was valuable, the rest depended on how well I could manage independently. That balance wasn't quite what I expected, but the initial guidance did help ease me into the system effectively.