Moment of clarity with support came late but was worth it
Initially, I found the telephonic support a bit frustrating because I kept repeating my issues to different representatives and waiting longer than I expected for responses. The onboarding flow was confusing at times, especially when explaining troubles with the dialer and database features. However, after a few calls and some patience, one support agent really took the time to understand the problem thoroughly. That’s when the moment clicked — the instructions and solutions started making sense, and my issues were finally resolved effectively. Though the automatic updates occasionally caused minor disruptions, the team kept me informed and improved the process after my feedback. Payment and invoicing were handled clearly, without adding to the confusion. The training was helpful but could have been more detailed about common problems users face. Now that the workflow is smoother, I appreciate the effort the support team put in. It wasn’t perfect from the start, but eventually I got the assistance I needed and can use the software without much hassle going forward.