Moment of clarity eluded me during onboarding steps
During the training and onboarding process, I felt the sequence of steps didn’t quite fall into place as smoothly as I had hoped. At first, the initial setup instructions seemed logical enough, and I was optimistic that I would get the hang of it quickly. However, as I progressed, I found myself going back and forth between different modules because some aspects appeared out of order or missing context. It was like the full picture didn’t emerge until late into the onboarding, which caused intermittent frustration. While the training material covered most essentials, the lack of a more coherent flow made it harder to feel confident early on. That said, there was a particular point, around configuring the dialer and database simultaneously, where everything clicked and things started making more sense. Unfortunately, that “Aha” moment came late in the process, and earlier guidance could have saved me time and confusion. Overall, I appreciate the effort put into the structure, but the order of steps needs fine-tuning to better support new users from the start.