Moment of clarity came late in the process
Initially, I was unsure how responsive the WFHI team would be, so I took my time navigating the software and exploring the training. At first, I struggled a bit to get used to the calling tools and dialer; sometimes the database feature didn’t sync as quickly as I’d hoped, which was frustrating. I reached out to their telephonic support a few times, and while the response wasn’t immediate, the assistance when it did come was quite helpful. Around midway through my onboarding, after a detailed support call, it finally clicked how to properly integrate the tools and workflows. The automatic updates also adjusted settings that I hadn’t anticipated, which was a little confusing until support clarified it. Invoices were clear and timely, and the payment process was straightforward. Overall, the initial lack of quick responsiveness made the early experience a bit bumpy, but once I understood the way their support system worked and how to navigate the software, things became smoother. So the moment it all came together was during that support call, even though that took some time.