moment it clicked came late and felt rare
Having used the software for a few weeks, it was clear that when things went wrong support was a bit patchy. Initially, I reached out to understand how to configure the dialer, but the instructions were unclear and replies were slow, which made the problems linger longer than necessary. However, the real moment it clicked was when during a technical glitch related to access permissions, a support agent guided me patiently over the phone, and I finally understood the steps to fix it. Sadly, such clear interactions felt rare and I had to explain my issues multiple times before getting proper guidance. The rest of the time, my concerns seemed to hit generic responses that didn’t fully solve the underlying issues. The payment and onboarding process went smoother, but for technical troubles I felt worn out from repeating the same explanations again and again. It’s as if the help existed but wasn’t always there when I really needed it, and that lag in support made what should be simple fixes unnecessarily difficult.