Moment I realized this wasn’t quite the same
When I first started using the software, I was comparing it in my head to platforms I had experimented with before, which promised features that seemed more integrated. The database was easy enough to use, but I noticed some quirks in how it handled search filters compared to previous software I had used where things were smoother. I was hopeful the calling tools would be robust, but occasionally the dialer lagged during peak hours. The onboarding process was clear, but it took me a few days to get fully comfortable navigating all aspects, whereas older software I tried was more intuitive from the start. The training helped, but there was a moment when I thought, "Maybe this will work but it’s not quite the same experience I expected." Still, I appreciate the automatic updates and the prompt invoicing which made the access straightforward. So, while I don’t regret trying it, I’m still deciding how long I’ll stick with the system.