Moment I realised it wasn't what I expected
When I first signed up, I expected the onboarding and software to match the streamlined descriptions I had read about. But as I started to test the various features, it slowly dawned on me that many things were less intuitive than advertised. The calling tools, while functional, seemed outdated and involved more unnecessary steps than I had anticipated. The billing process also didn’t fully reassure me; some information was unclear, causing hesitation about payment security. There was one thing I did find helpful though, which was the availability of automatic updates that kept the system somewhat current without manual intervention. But the overall mismatch in expectations versus actual flow made me rate it low. I had hoped for a more modern feel and clearer guidance during sign-up and training, but the reality felt a bit clumsy and not quite aligned with my needs.