Moment I realised I had to do more myself

Moment I realised I had to do more myself

I didn’t expect to have to figure out so much on my own, especially around integrating the dialer with my existing workflows. The training covered basics but didn’t fully prepare me for handling updates that occasionally disrupted call functions. After a few support calls, it became clear that much of the adjustment and troubleshooting required user initiative rather than hands-on help. This realization came after I encountered a database sync error that wasn’t promptly resolved by support and I had to dig into settings myself. Once I accepted this as part of the experience, I could manage the software steadily, though it’s not as plug-and-play as one might hope.