Moderate confidence after support experience
Initially, I did expect that when I contacted the telephonic support, they would be able to resolve my issues swiftly, giving me a strong sense of assurance right then. However, the reality was a bit different. While the support staff were polite and tried to help, I noticed that some of my concerns required multiple calls before getting a clear resolution. This made me feel less confident at first compared to my usual expectations from such services. That said, by the end of my interaction period, I did feel more at ease, as the team provided more detailed explanations and tips which helped in understanding the software better. The automatic updates also improved some features I had initially struggled with. Overall, though my initial confidence dipped due to the wait times and repeated clarifications, the final experience was somewhat reassuring, and I believe future calls will be more productive based on what I learnt this time.