Mixed support, would consider again with some tweaks
When I started using the WFHI software, I expected the support team to be responsive and communication to be proactive every single day. At first, it was a bit slow and sometimes I found it hard to get immediate help during minor technical glitches. However, as days went by, the team improved their communication and became easier to reach on the phone, which was reassuring. Unlike my initial expectation of continuous smooth support, what I experienced was more of on-demand assistance rather than a guided communication flow throughout the working week. Calls were answered within a reasonable timeframe but sometimes I had to wait a little longer than I liked. The software itself was stable day-to-day with small updates that did not disrupt my workflow which was a plus. I appreciated the telephonic support especially when I encountered issues with the dialer, yet I still felt there was room for improvement. While the sign-up and billing process was straightforward, the training felt like it needed a little more structure so I would be more confident in recommending it to others as is. I might consider using it again if support stays improved and training includes more predictable help.