Mixed support with some help but much figured out solo
My experience with WFHI’s support was mixed overall. The payment and invoicing process was straightforward, and I didn’t really need to reach out for help during those steps, which was good. However, when I encountered some issues with the dialer and database features, I found myself mostly having to figure things out on my own. There was one occasion when I called for telephonic support, and I was pleased that they responded quickly and offered a clear explanation that helped me resolve my issue effectively. Despite that, for other problems, I often had to rely on trial and error without much guidance. The training and onboarding materials provided a decent foundation, but they didn’t cover every specific situation I faced, leading me to do a fair share of troubleshooting independently. I appreciate that support was available when I reached out, but I expected a bit more proactive assistance. So overall, I would say the support experience is adequate but involves a lot of self-reliance to get things working smoothly.