Mixed support, jo thoda on time tha
Yaar feeling kuch ajeeb thi overall is support aur communication ke saath. Kabhi lagta hai ki support team mere kaam ke hours ke hisaab se available nahi hoti hai, matlab thoda off-time mein help milti thi mostly. Phir bhi jab bhi support call kiya toh response theek tha, par itna friendly ya instantly helpful nahi lagta tha. Kabhi-kabhi jo main bata rahi thi problem, usko repeat karna padta tha alag agents ko, jo frustration create kar deta tha. Lekin haan, training material aur emails timely milte the, jisme basic samajhna asaan tha meri timings mein. To overall, feel hua ki support thoda rigid hai pure flexible nahi, par chal raha hai fir bhi. Mere liye ye thoda mixed feel raha kyunki main chah rahi thi ki ekdam seamless ho mere kaam ke timings ke hisaab se, par asa nahi tha fully. Matlab, could be better but it isn’t completely out of place either, just average for my schedule.