Mixed support experience with unclear end results
I had several interactions with WFHI’s support team while trying to resolve an issue with the dialer feature, but by the end of it, I wasn’t feeling confident that the problem was fully addressed. The telephonic support agents were polite and took my case seriously, which I appreciated, yet the responses I received seemed a bit generic and occasionally delayed. Although the software eventually allowed me to complete calls, the root cause of my problem remained unclear. I want to acknowledge that the initial troubleshooting steps suggested by support did work temporarily, which showed some understanding of the system. Still, the lack of follow-through or detailed explanations left me uncertain about relying on help in the future. Fair to say, the support tried to do their job, but clarity and resolution fell short for me overall.