Mixed support experience – some helpful, but mostly DIY
Using WFHI’s support and communication services was a mixed bag for me. On one hand, when I needed telephonic assistance, the people I reached out to were polite and did respond eventually. However, I found that the information provided wasn’t always comprehensive, so I ended up figuring out most of the steps by myself. The software interface has some quirks that aren’t explained in the training materials, which meant trial and error was necessary. The dialer and database functioned as expected once I sorted them out, but I spent a lot of time troubleshooting without clear guidance. While it got the job done, I would have preferred more clear and timely communication to avoid that hassle. Overall, the support was okay but could be improved to reduce the amount of independent problem-solving required from users like me.