Mixed support experience but would try again
I found the support and communication from WFHI to be a blend of good and not-so-good over the course of using their software. To start with my overall impression: yes, I would consider using their services again. The telephonic support was mostly responsive and polite, and they helped me sort out problems with the dialer setup that I couldn’t fix myself. However, some days the responses took longer than I hoped, and occasionally the advice wasn’t precise enough for the more complex database filtering I needed. On the bright side, the automatic updates rarely caused interruptions, and the training materials gave a solid baseline that reduced the number of support calls I had to make. The invoicing and payment process was also clear. Taking the good with the bad, the support is generally serviceable but sometimes a bit inconsistent in follow-up detail.