Mixed support experience, best for self-starters
My journey with WFHI’s support started when I faced some confusion during the invoicing process. Initially, I reached out via their telephonic support and got someone who was polite and somewhat helpful. However, I had to explain my issue more than once, which took extra time. Then I tried the training modules hoping they would clear things up, and they definitely helped me understand the billing system better. The calling tools worked smoothly throughout my week, but occasionally when automatic updates happened, I noticed changes that required me to relearn some steps. When I contacted support again about that, I was told to refer back to the modules, which was a bit frustrating since I expected more direct help. Considering all this, I think the software suits someone who is ready to figure things out on their own and uses support as a backup rather than a primary resource. It’s not the perfect fit for those wanting constant handholding. However, if you are self-motivated, the tools and training combined provide a decent overall experience that can definitely be worked with.