Mixed support, ended up doing much myself
The support from WFHI was a bit of a mixed bag. On the one hand, when I finally connected with someone on the phone, they seemed willing to help and offered clear responses. On the other hand, much of the learning curve was mine alone to tackle since the initial onboarding didn't cover enough details on the dialer features or database maintenance. Documentation was sometimes sparse or not super easy to interpret, so I spent a lot of time figuring out settings and troubleshooting issues without guidance. Email and phone support took some time to respond, causing delays that impacted how quickly I could adjust workflows. The invoicing and payment process was one area that worked smoothly—no surprises there, simple and straightforward. Overall, the verdict is that the system can be effective but expect to put in your own effort to get it running as you need. Support will help, but leaning on yourself is often necessary.