Mixed steps, mixed results
I started using the software with a clear plan, but I felt that some of the support communication steps seemed out of sequence. For example, when I asked for help with the database feature, they guided me to enable the dialer first, which only added confusion since I hadn’t even set up my workspace correctly. However, I do admit the automatic updates kicked in reliably and made some aspects easier later on. The telephonic support was polite but often didn’t address the precise concern I had at the moment. The sign-up process itself was straightforward enough, so that was one point they definitely got right. It just felt like the communication could have followed a more logical order for someone new to remote workflow setup. The training modules seemed generic, and I lost track halfway, which didn’t help me understand the calling tools well. At the end of the day, I think some features work fine, but the overall sequence of guidance left a lot to be desired for my experience.