Mixed signals on how well it was explained, might suit experienced users
The sales and pre-purchase process had some moments where explanations were quite clear, especially when I was going through the initial sign-up and the database setup. I remember during one call, a particular feature of the dialer was explained in detail which helped me understand the calling workflow better. However, for many other parts of the software and training, the explanations were a bit vague or complicated, leaving me to piece together how most features worked on my own. The information about invoicing and payment was adequate but not outstanding. I think this system might suit someone who already has some experience with remote workflow software or is comfortable learning by trial and error. For complete beginners, it might feel less guided and a bit confusing. Overall, it was a mixed experience with both helpful and unclear guidance levels throughout the pre-purchase stages, so use that as a factor in your choice.