Mixed signals from your support and labels
You have a software that looks good on the surface, but your labels and wording are sometimes confusing. When I was navigating the dashboard, some terms used were unclear. On the plus side, your support team was helpful enough, even if I needed to call a few times to get the right explanations. The telephonic assistance was straightforward and polite, though sometimes the messages or labels in the software didn’t match what the support was telling me. This inconsistency made the onboarding feel a bit shaky. The calling tools themselves worked as expected, and the dialer was functional. I’d say the overall experience felt a bit disjointed because the interface language and support communication weren’t fully synchronized. If you could fix this mismatch, the user experience would improve significantly and feel smoother from start to finish.