Mixed sequence of support steps: some helpful, some not
I found the support steps to be a bit inconsistent in order. On the one hand, the automatic updates to the software worked well and did not require much intervention. On the other, the onboarding flow seemed scattered, which made following the training modules confusing at times. When I reached out for help, the telephonic support was polite but sometimes did not guide me through the immediate issue due to a lack of clear sequence in their instructions. The database feature was decent, but understanding how to set it up properly took several back-and-forths with support. Sign-up and payment processes were straightforward, which I appreciated. I feel the team could organize the onboarding and support materials better to fit a clear progression. Overall, there were useful elements, but a more sensible order in steps would have made the experience smoother and less frustrating.