Mixed sales experience, partly misleading
Before buying, I expected a smooth and transparent process, but the sales and pre-purchase experience fell short of that. On the plus side, the sign-up seemed easy enough and the initial information about the software’s capabilities was promising. Yet, what I found frustrating was some of the details being hazy or oversimplified during the pitch, like the nature of training support and what the invoicing actually covers. It felt like I was missing important aspects that became apparent only after signing up. The staff were polite and tried to answer my queries warmly, but the answers sometimes felt a bit rehearsed or evasive rather than fully clear. Overall, it’s a mix: the ease of initial sign-up is good, but more openness about what to expect in ongoing service and billing would help customers make better-informed decisions. This mismatch between expectation and reality left me quite frustrated at times.