Mixed results: onboarding made sense but wording was confusing at times
Overall, the training and onboarding process provided by WFHI had its highs and lows. The initial setup was straightforward because the steps were laid out in a clear sequence, which helped me to navigate through the platform quite quickly. However, some labels on the dashboard and buttons did not feel intuitive. For example, terms used for certain features seemed a bit technical or inconsistent with what I expected, so I had to pause and figure them out independently. This inconsistency slowed me down, but the training sessions covered enough ground to guide me through the more complex parts. The mix of automated guidance and live support was helpful but could have been clearer in explaining terminology. Still, I appreciate the effort to make the onboarding smoother, especially for users who may not have a background in remote workflow software. With some tweaks in wording and label standardization, it would definitely improve. For now, I can say the onboarding got me familiar enough to use the product though it wasn’t a completely seamless experience.