Mixed results but useful in the long run
Reflecting back after a while, I see the support and communication from WFHI as a bit of a mixed bag but ultimately productive. Compared to other platforms I used, their telephonic support was more accessible and generally prompt, which I appreciated. On the other hand, the clarity of communication sometimes lacked consistency, especially with technical explanations around the database features and their integration with calling tools. At the time I wasn’t sure if the training fully prepared me to navigate the software efficiently on my own, but gradually I got the hang of it. The priority assistance was helpful during those initial phases but tapered off later than I expected. In the end, despite some bumps, I think the setup did benefit my daily remote work flow and I learned quite a bit. The outcome was favorable though it could have been smoother from the start.