Mixed results after continued use
After working with the WFHI software over several days, I have a pretty even view. The onboarding was straightforward enough, and the training modules gave a decent introduction to setting up remote workflows. However, the calling tools didn't behave exactly as expected once I was actually using them day to day; the dialer sometimes lagged or froze, which was frustrating. The database feature did fit my workflow well, making data management smoother than before, but automatic updates occasionally disrupted my flow by introducing changes with little notice. Customer support was accessible over the phone, which I appreciated, but the responses sometimes lacked depth. Overall, sign-up and billing were handled neatly, with clear invoicing and easy payments. So, some parts really worked as intended, like the database and sign-up process, but the dialer and update timings could be better managed for a smoother experience.