Mixed responsive but unclear if I’d try again
My experience with the support team was a bit of a mixed bag. On one hand, when I was finally able to get in touch with someone over the phone, they were polite and tried their best to help me with the database and dialer issues I was facing. That responsiveness gave me some initial confidence in the product. However, it sometimes took quite a while before my calls were answered or my queries addressed, which was frustrating and caused delays in my work. The sign-up and invoicing steps were straightforward, so at least those were taken care of without difficulty. I appreciate the automatic updates that kept the software current without any hassle from me. After weighing these aspects, I’m unsure if I would go through the whole experience again, especially if facing similar support delays. Though the support itself did its best, the waiting times and occasional unclear answers made me hesitant to engage another round unless improvements happen.