Mixed outcome on pre-purchase clarity

Mixed outcome on pre-purchase clarity

I found the sales and pre-purchase phase to be a bit of a double-edged experience. On one hand, the team was helpful in answering most of my initial questions about how the software and training would operate. On the other hand, I felt that I had to figure out many finer details for myself, like how the database feature could best integrate with my workflow, which wasn’t fully explained. During onboarding, some of the dialer functions felt confusing without detailed guidance. So while the overall support was available, I ended up learning a lot on my own. The outcome is that I’m cautiously optimistic about using the platform, but I do wish the sales process had prepared me better for the practicalities.