Mixed order of steps made the process uneven
Overall, the steps involved in the purchase and setup felt a bit disjointed. On the one hand, the sign-up and payment process was quite sensible and straightforward, so that part worked without any issues. On the other, the onboarding flow seemed to jump around a bit when it came to explaining how the software components like calling tools and database features actually fit together. It seemed like the training sessions came too early for some aspects and too late for others, which meant I was sometimes unclear whether I should be trying to use the software or still focus on learning. The automatic updates were a nice touch, but information about telephonic support felt buried and not clearly timed for when I might most need help. While I did find the invoicing and payment steps clearly laid out, the overall sequence of explanations and software access steps could have been smoother. So I appreciate the simpler parts but was left wanting a more logical progression through setup to full use.