2 out of 52 of 5Verified purchaseSupport and communication
Mixed messages and out-of-order steps made things frustrating
My experience with support was a bit all over the place. When I tried to get help with setting up the dialer, the instructions given over the phone seemed out of sync. At one stage, I was asked to reset something that didn’t even seem relevant yet, and then there were long waits before the next callback came through. The steps didn’t follow a logical sequence, which led me to repeat explanations several times. While I will say that the person on the line was polite and helpful to a degree, the overall flow lacked coordination. It felt like I was being passed around rather than guided through a consistent process. This made what should have been a straightforward support experience more taxing than necessary.