3 out of 53 of 5Unverified experienceSales and pre-purchase
Mixed feelings, would need support again maybe
When I signed up for the software, I felt it met the basic needs, so in that sense the pre-purchase experience was acceptable. Some aspects of the sales process, like the explanation of features and pricing, were a bit vague and could have been clearer. I am pretty sure I will need help again the next time I set up or adjust something because the first time around left a few open questions. The software itself functioned well for basic database tasks and calling workflows, but the onboarding documents weren’t comprehensive enough. I wouldn’t say it was frustrating, but it’s clear that the support will be necessary more than once. So the overall feeling is mixed: it works but expects you to ask for clarification often.