Mixed feelings: worked, but had to figure out too much

Mixed feelings: worked, but had to figure out too much

Overall, I’d say it’s a bit of a mixed bag when it comes to support and communication. On one hand, the telephonic support was available and responsive during working hours which was a plus. However, I found myself having to work out quite a few things independently, especially related to how the software interacted with the dialer and database features. There were some automatic updates that changed functionality somewhat unexpectedly, which meant I had to search for information or troubleshoot without immediate guidance. So while it wasn’t entirely seamless, it was manageable after some effort and I’m cautiously optimistic it will improve.