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WFHI review

Mixed feelings with the labels aur wording ka thoda confusion

3 out of 53 of 5Unverified experienceSupport and communication

Mixed feelings with the labels aur wording ka thoda confusion

Maine expect kiya tha ki software ki jo wording aur labels hain, woh bilkul straightforward hongi, taki use karte waqt koi uljhan na ho. Lekin jab main support team se baat kar raha tha, toh unhone jo explain kiya tha aur jo maine software mein dekha, dono kaafi mismatch the. Kuch terms easy samajh aate the aur clear labels the, par kuch jagah aise labels the jo mujhe thoda confuse kar rahe the, jaise dialer settings ke menu mein. Wahan mujhe lag raha tha ki shayad zyada simplify karna chahiye tha. Onboarding ke dauraan bhi labels consistent nahi lage. Yeh thoda frustrating tha because mujhe laga seller ko thoda aur customer-oriented soch ke wording dalni chahiye thi. Lekin jitni baar bhi maine telephonic support ko call kiya, unhone patiently samjhaaya aur unka tone bhi polite tha, jo achha laga. Overall, mujhe lagta hai ki software ki basic functionality to theek hai, par labels aur wording pe thoda aur dhyaan dena chahiye, tabhi user experience jadha smooth hoga. Thoda sa behter communication aur clear labels ke saath, yeh product zyada useful ban sakta tha mere liye.

Rahul IyerLadakh, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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