Mixed feelings: training took too long but software has good points
I found the onboarding and training process to be really slow and frustrating. It took much longer than I expected to get started, and even after several sessions I wasn't fully comfortable with the calling tools and dialer. The training modules seemed repetitive and sometimes disconnected from the actual workflow used within the software. On the positive side, the database feature is well-designed and fits nicely with remote work setup, and automatic updates did improve performance after some time. However, the telephonic support was not always timely or clear when I needed urgent help setting things up. Overall, the long start-up time made me question if this was the right fit for me, but I also acknowledge the software’s potential once fully understood and configured properly.