Mixed feelings—too much self-learning needed
My overall experience with the WFHI sales and pre-purchase was a mixed bag. While the initial sign-up and payment process was smooth and well laid out, I felt that much of the important information about using the software tools and running workflows I had to discover by myself. The training materials were decent but didn’t fully explain how to best use the calling tools or database feature for my specific needs. It wasn’t clear if the automatic updates would affect my environment or how telephonic support would step in to assist when I got stuck. So in short, the essentials were delivered, but a lot of the finer points I had to figure out solo. This approach might suit those comfortable with figuring things out themselves but was frustrating for me hoping for a more guided hand during sales and onboarding.