Mixed feelings throughout the support process
You offered telephonic support which was generally helpful, but there were moments I found myself repeating basic information multiple times, which slowed down the process more than it should have. The waiting time wasn't too long initially, but when I encountered issues with the dialer not syncing properly with the database during calls, the follow-up responses were delayed, and I was left uncertain. The automatic updates promised to fix problems, but sometimes they complicated access temporarily, which was frustrating. Still, I appreciated how patient the support staff was when they did respond, balancing out those rough patches. Overall, the communication felt inconsistent, sometimes smooth and quick but other times slow and repetitive, making the whole experience somewhat exhausting. I think with a more streamlined support workflow and quicker follow-ups, the onboarding and troubleshooting could run a lot more smoothly than what I experienced. I will continue to monitor how these areas improve over time before fully settling my opinion on your service.