Mixed feelings: Support was okay but not better
I had some expectations going in based on the support I’ve used previously — usually quite prompt and proactive. With WFHI, the support service was fairly responsive, but sometimes I felt the communication didn’t clear up my issues as quickly as I hoped. It was good to have telephonic assistance readily available, which was a plus compared to some other providers I’ve experienced online. However, I noticed that the instructions given were sometimes vague or didn’t fully match the training content I went through, causing some confusion. The invoicing and payment steps were simple enough, and the software updates happened smoothly without any major disruptions, which I liked. So while parts of it met my expectations in terms of clarity and support, others clearly lagged, making this feel like an average experience overall. I might consider using WFHI again if some support issues improve, but for now, it was just okay.