Mixed feelings: support was not exactly as expected
I originally expected the telephonic support to be quicker and more proactive based on the pre-purchase info I received. I thought any question I had would be immediately addressed without needing much back-and-forth. However, in reality, I found myself waiting at times before reaching a support agent, and sometimes their responses were generic rather than tailored to my situation. That said, the assistance was always polite and they did try to guide me through problems with the dialer software and database features, even if it took a couple of calls to really resolve certain issues. The automatic updates helped keep the system stable, which matched my expectations well. On the whole, the support service was competent but lacked the instant responsiveness I was anticipating. This left me feeling partly satisfied yet wishing for a bit more personalized and faster communication. It wasn't poor, but it also didn't quite meet the high bar I set beforehand based on their marketing and initial communications.