Mixed feelings: support was helpful yet self-driven
Reflecting back on my experience with WFHI’s support, I have some mixed thoughts. On one hand, there were instances where the telephonic assistance was genuinely useful and the people on the line knew what they were doing. Their explanations helped me navigate the database features and recent automatic updates effectively. However, a significant portion of getting things done required me to figure out many steps on my own, especially during the onboarding flow and using the dialer tool. The documentation wasn’t always clear or detailed enough to avoid confusion, so I often felt like I was troubleshooting solo. This dual scenario meant that while things did work out in the end, there was more self-driven problem solving than I expected at the start. Looking at it overall, the blend of helpful support plus personal effort left me with balanced impressions rather than a wholly positive or negative experience.