Mixed feelings — support tries but the labels are confusing me
Hey, so I've been using their software and had a lot of back-and-forth with customer support, which was actually pretty helpful most of the time. The folks on the phone were patient and did their best to explain everything, but honestly, the wording inside the app gave me a headache sometimes. Some of the labels for features didn’t really make sense at first, and I found myself constantly asking what certain buttons actually do. I get that it's complex software with lots of parts like dialers and databases, but I wish the terminology was a bit clearer. Also, while training helped to some extent, the onboarding felt a little rushed and assumed prior knowledge of remote workflows. Still, support calls were a bright spot because they were friendly and tried hard to answer questions. Maybe with better labels and more consistent communication, things would feel smoother. Overall, I’m stuck weighing decent support against confusing wording.