Mixed feelings: Support helpful but too much left to me
You provided decent telephonic support that answered my questions when called, which I appreciate. However, a lot of the finer points of using the database and dialer had to be figured out on my own since the training wasn't always comprehensive. I found myself spending extra time reviewing the onboarding materials repeatedly to fully understand the automatic updates and how they impact daily software use. The support team was available, but I felt they mostly responded reactively rather than proactively guiding me through the tougher parts of the setup. It felt like I had to patch together my workflow without much hand-holding beyond initial instructions. While invoicing and payment processes were straightforward, I encountered some minor issues with sign-up that took time to resolve without clear documentation. All in all, the experience felt like a mix: you gave good backup when reached out to but expecting users to discover so much independently made it feel less seamless than ideal. It seemed like I was handling more of the learning curve than I should have been for the product's promises.