Mixed feelings: support helped but made me do extra work
So I have to say the support guys did try to help, and the telephonic service was available which was nice because sometimes you just want to talk to a human. But honestly, a lot of the time I felt like I was left on my own in the maze of settings and options in the database and call dialer. There was this one instance where I had to figure out calls not connecting properly and the support line just gave me generic instructions without walking me through the fixes. I ended up trying multiple troubleshooting steps myself, which got frustrating. On the plus side, the software’s automatic updates did fix some issues midweek, so I guess that part works fine. Still, it felt like the actual communication needed to be clearer and more patient. I appreciate the effort but honestly, it felt like I had to spend more hours figuring things out than I initially expected from a paid service.