Mixed feelings: some positives but overall frustrating experience
Looking back on my use of WFHI's software, I found myself struggling with access each time I logged in, which was genuinely frustrating. Initially, the sign-up process went smoothly and the invoicing was straightforward, but then accessing the actual software repeatedly became problematic. I thought maybe after the initial setup, things would get easier, but I still found myself needing help regularly to navigate or fix access issues. The calling tools and dialer were unreliable for me, which affected how much I could use them day to day. Although the database feature was decent, it didn't function seamlessly with the other tools as I had hoped. I appreciated the automatic updates, which did seem to improve the system, but these improvements did not fully resolve my ongoing difficulties. Customer support was available but didn’t always have immediate answers when I needed them. Reflecting on all this, I’m unsure if I would feel confident managing these issues without help next time. Despite some useful features and a decent invoicing process, my experience was mostly challenging and left me somewhat disappointed.