Mixed feelings: some help but mostly lost in onboarding
When I first started the training and onboarding, I was hoping the materials would guide me very clearly, but I often found myself searching around for the exact information I needed. On the good side, the introductory videos were engaging and gave a decent overview, which helped set expectations. However, as I progressed, it became tricky to find detailed steps for some features, especially the dialer and database integration. The navigation wasn't as intuitive as I had hoped, so I spent quite some time switching between different sections. There was some guidance available via telephonic support, but waiting for responses disrupted my flow. Invoicing and payments were transparent and easy to follow, which was a relief in this otherwise confusing journey. Overall, I appreciate the parts that worked well, but for people starting fresh, it might require more patience to get everything organized efficiently. There were definitely positives, but also notable frustrations along the way.