Mixed feelings: some help but many issues
I started with high hopes that the training and onboarding would be straightforward and supportive, but my experience was quite mixed. On the good side, I found that the initial sign-up and invoicing process was easy to manage and the payment system worked without problems. The telephonic support was enthusiastic and willing, which gave me some confidence that problems would be resolved quickly. However, when things began to go wrong during the onboarding software tutorials, the system didn’t seem ready for such issues. Automatic updates sometimes reset the progress unfairly, and the database feature wasn’t as intuitive as I had expected. The calling tools would occasionally freeze during important calls, causing frustration. Even with training available, the guidance wasn’t sufficient to handle these challenges smoothly. Despite the support’s best efforts, I felt stuck and a bit overwhelmed at times. So overall, while there are parts that worked well and people willing to help, the actual experience didn’t meet my needs fully and left me unsure about continuing to use it as is.