Mixed feelings: some clarity, some confusion to explain
I found the telephonic support from WFHI to be a bit of a mixed bag. On one hand, their representatives were quite polite and tried their best to explain the software functions. I especially appreciated their guidance on setting up the dialer and managing the database feature, which helped streamline my workflow. However, at times, some explanations felt overly technical or vague, which left me having to ask for follow-up clarifications. Additionally, the invoicing and payment process was described clearly, but the waiting times during onboarding made the experience feel longer than expected. The automatic updates feature worked smoothly, yet I was not always sure about what specific changes were included or how they might impact existing settings. So, while the communication had its strong points, it could benefit from more straightforward and consistent explanations. In summary, if I were to tell a friend, I would say the support was generally helpful but occasionally left me wishing for clearer, more concise guidance.