Mixed feelings: setup was partly easy, partly tedious
I expected the setup process to be mostly one-time, with just minor ongoing tasks afterward. The initial sign-up and invoicing went smoothly, which was a relief. However, I found that some features, like the dialer and database, required regular tweaks and adjustments to keep things running the way I expected. The training sessions helped a lot in getting started, but it felt like continual attention was necessary afterward rather than just initial setup. Support was available but sometimes slow to answer, which affected my confidence during ongoing use. The automatic updates were a mixed bag—some fixed bugs well, others seemed to introduce small new quirks. So, while the product has strong points and worked as advertised initially, the ongoing maintenance felt more time intensive than anticipated. It struck me as neither entirely hassle-free nor overly complicated, just a middle ground really.