Mixed feelings: responsiveness was uneven
The onboarding and training experience had its ups and downs. At first, I was pleasantly surprised by how some parts of the training material were clear and accessible, so I could follow along without much trouble. But when I needed help or had questions, the responsiveness from the people was inconsistent; sometimes they'd reply quickly and other times it took longer than I expected. This felt a bit frustrating because it interrupted my learning flow. The onboarding steps were laid out, but the support during those phases could be sluggish, which made me feel the whole process was not as smooth as it should have been. That said, when the team was responsive, they were helpful and gave detailed explanations which I really appreciated. Overall, the whole thing felt like a rollercoaster ride – decent content, but uneven follow-up. Not bad enough to quit, but not great enough to feel fully confident in the support system either.