Mixed feelings: responsiveness good, but didn’t always get quick replies
I wanted to provide some fair feedback regarding the training and onboarding process I experienced. The team responsible was generally responsive, which I appreciated because it helps alleviate doubts during setup. However, there were moments when it felt like my questions were delayed or not followed up on promptly. For example, when working through the database integration into my remote workflow, I expected quicker clarifications. The automatic updates brought some necessary improvements, but lacked accompanying explanations initially, which caused some confusion. The dialer and calling tools were straightforward to use once I managed to get support answers, yet the lack of immediate responsiveness made some tasks unnecessarily prolonged. I found the sign-up as well as the invoicing and payment steps were well organized and transparent, which made the administrative side less stressful. Overall, I would describe my experience with support as adequate but inconsistent in reply speed. If I spoke candidly with a friend, I might say the people were willing to help but didn’t always get back to me in the time I hoped for. That said, the software itself is good and I can see potential to become efficient with more attentive support.