Mixed feelings, response thodi slow thi
Mujhe generally lagta tha ki customer people zyada tezi se respond karenge, par reality thodi alag nikli. Jab main sign-up ke baare mein sawal pooch rahi thi, toh shuru mein response sahi mila; unhone patiently samjhaya aur clear guidance di thi. Lekin jab main software ke specific features ke baare mein inquire kar rahi thi, toh thoda delay hua response mein, jo irritate kar raha tha, specially jab time tight hota hai. Overall, mujhe acha laga ki unki team ne meri queries ka jawab dene ki koshish ki, par kabhi kabhi lagta tha ki zyada prompt reaction chahiye tha. Ye mixed experience thi kyunki support team ka approach respectful tha, par thoda inconsistent lag raha tha unka response time. Lekin sign-up process theek tha, payment clear samjhaya gaya tha, jo mujhe help kar raha tha decide karne mein. Isliye mai kahe sakti hoon ki haan, support theek tha lekin kuch jagah par improvement ki zarurat bhi thi taki sari queries jaldi solve hon.