Mixed feelings: quick sign-up but support took its time
When I first got into the system, sign-up and payment were surprisingly quick and hassle-free, which gave me a good initial impression. The invoicing process was straightforward and didn’t take long to understand, so I was able to focus on setting up the software. However, getting the calling tools up and running took longer than expected. While the dialer and database features seemed promising, it required several phone calls to support to clarify issues and configure everything properly. The telephonic support itself was generally helpful, but responses sometimes came with delays that slowed down my progress. Automatic updates helped keep the software current, which I appreciated, but the onboarding training didn’t always align well with my schedule, causing some inconvenience. Balancing these points, I felt a bit torn — the process started smoothly but then encountered some bumps courtesy of support wait times and training mismatches. Overall, I would say it was a decent experience, with the ease of initial payment contrasting with the slower moving support making it a mixed bag.